Frequently asked questions
Quick answers to common questions. If yours is not listed, use the Email Support button above.
Getting started
Pool World is an online 8-ball pool game. You can jump in quickly or keep progress across devices.
- Continue as Guest, or sign in with Google or Apple.
- Pick a room and wait for matchmaking to find an opponent.
- Play your turn, pot your balls, and finish the match.
- Edit your display name and photo from your profile when signed in.
Guest tip: Guests can play one match. Link Google or Apple afterward to keep playing and save progress.
Coins, cues & ads
Coins are used for in-game items such as cues and reactions. You can earn coins from matches and, where available, by watching a rewarded ad.
- Open the coin store from the home screen when you need more coins.
- Rewarded ads have a daily limit so the free coin path stays fair.
- Optional paid packs, when offered, are billed through Google Play or the App Store.
Delete your account
You can permanently delete your Pool World account and cloud data in the app:
- Open Settings.
- Under Account, tap Delete account.
- Confirm the deletion. This cannot be undone.
If you cannot use the in-app option, email us:
- Write to ahmed.adel.contact@gmail.com from the address linked to your Google or Apple account.
- Use the subject line Pool World account deletion.
- Include your in-game display name if you know it.
You can also sign out anytime from Settings in the app.
Privacy & terms
For details on how we handle your data, see our Privacy Policy. For usage rules, see our Terms and Conditions.